You've Got Questions
We've Got Answers

What is OrthoEx?

OrthoEx is a leading third-party logistics (3PL) firm specializing in orthopedic medical devices and implants. We provide comprehensive supply chain solutions to orthopedic manufacturers, ensuring efficient distribution and inventory management.

What services does OrthoEx offer?

OrthoEx offers a range of services tailored to the orthopedic industry, including inventory management, warehousing, distribution, loaner kit management, and logistics support. We also provide specialized solutions for instrument sterilization and tracking.

How does OrthoEx ensure product quality and compliance?

OrthoEx is ISO 13485 certified, demonstrating our commitment to maintaining the highest standards of quality and regulatory compliance in the orthopedic sector. We adhere to rigorous quality control measures throughout our operations to ensure the safety and efficacy of medical devices.

What sets OrthoEx apart from other logistics providers?

OrthoEx's deep expertise in orthopedic logistics, coupled with our advanced technology and dedicated team, enables us to deliver tailored solutions that meet the unique needs of orthopedic manufacturers. Our focus on precision, reliability, and customer satisfaction distinguishes us as a trusted partner in the industry.

How does OrthoEx support sustainability initiatives?

OrthoEx is committed to environmental responsibility and sustainability. We implement eco-friendly practices in our operations, such as efficient packaging, recycling programs, and optimizing transportation routes to reduce carbon emissions.

Is OrthoEx a veteran-friendly organization?

Yes, OrthoEx is proud to be a veteran-owned company. We actively support veterans through various programs and initiatives, honoring their service and contributions to our nation.

Financial Questions
We are happy to elaborate

How does OrthoEx determine pricing for its services?

OrthoEx calculates pricing based on several factors, including the scope of services required, volume of inventory, frequency of shipments, and any additional customization or specialized requirements.

Does OrthoEx offer flexible pricing options?

Yes, OrthoEx provides flexible pricing options tailored to each customer's specific needs. We work closely with clients to develop pricing structures that align with their budget and operational goals.

What fees are included in OrthoEx's pricing model?

OrthoEx's pricing typically includes fees for inventory management, warehousing, distribution, loaner kit management, logistics support, and any additional services as agreed upon in the contract.

Are there any hidden charges or unexpected fees?

OrthoEx believes in transparent pricing and avoids hidden charges or unexpected fees. Our goal is to provide clarity and predictability in pricing to ensure a mutually beneficial partnership with our customers.

How does OrthoEx handle billing and invoicing?

OrthoEx has a streamlined billing process with clear invoicing procedures. We provide detailed invoices outlining the services rendered, associated costs, payment terms, and any applicable discounts or incentives.

Terms and Conditions
What are some typical elements of a contract with OrthoEx

What are the typical contract durations offered by OrthoEx?

OrthoEx offers flexible contract durations tailored to the needs of our clients. Contracts can range from short-term agreements for specific projects to long-term partnerships with ongoing services.

What are the payment terms included in OrthoEx's contracts?

OrthoEx's payment terms are generally outlined in the contract and may include options such as monthly billing, quarterly payments, or customized schedules based on the agreed-upon terms between OrthoEx and the client.

How does OrthoEx handle termination clauses in its contracts?

OrthoEx's contracts include termination clauses that specify the conditions and procedures for ending the agreement. These clauses are designed to ensure a smooth transition and minimize disruptions in service.

Are there any performance metrics or service level agreements (SLAs) in OrthoEx's contracts?

Yes, OrthoEx incorporates performance metrics and SLAs into its contracts to measure and maintain service quality. These metrics may include inventory accuracy, order fulfillment rates, on-time deliveries, and other key performance indicators (KPIs).

Does OrthoEx provide contract renewal options?

OrthoEx offers contract renewal options to our clients, allowing for continued collaboration and flexibility to adjust services as needed. We work closely with clients to review and renew contracts based on mutual satisfaction and evolving business requirements.

Have Any Question?
Don't Hesitate to Reach
Out With Any Questions

If you cannot find answers to your question here you can
always contact us. We will answer you as soon as possible.